DELIVERY

EXPRESS DELIVERY WITHIN AUSTRALIA

Basics Department offers free delivery for all orders over $100. You will receive your order within 2-3 working days.

For delivery of all orders under $100 within Australia, Basics Department charges a flat rate of $10. You will receive your order within 2-3 working days.

 

SAME DAY DELIVERY WITHIN SYDNEY METRO

All customers within Sydney Metro are eligible for a same day delivery service. Orders must be placed before 2pm Monday to Friday.

Basics Department offers free same day Sydney Metro delivery for all orders over $100.

For same day Sydney Metro delivery of all orders under $100, Basics Department charges a flat rate of $10.

 

INTERNATIONAL EXPRESS DELIVERY

Basics Department offers free international shipping for orders over $300 AUD. You will receive your order within 7-10 working days.

For shipping of all orders under $300 AUD, Basics Department charges a flat rate of $30 AUD. You will receive your order within 7-10 working days.

International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact Basics Department via email customercare@basicsdept.com within 7 working days of placing your order so that we may assist you.